Refund policy

For National / UK deliveries - a notification to Unbeatable Kitchens must be made within 30 days of receipt of your goods, in writing via email to info@unbeatablekitchens.co.uk and fully outlining the relevant issue/cause for the requirement to return the said goods. 

Returning Fragile Items: To ensure large or fragile goods are transported safely and securely, we encourage delivering using a pallet. Once we receive the goods, we will then provide a refund. If fragile goods (such as ceramics) are damaged in transit while being returned, these items may not be covered depending on the courier's policies. Please check this with your chosen courier. 

No Price Matching after purchase. 

All returns must be agreed by telephone or email so we can agree on return dates/times. All returns to Unbeatable Kitchens must be in the original packaging and in pristine condition, otherwise, the return may not be accepted. 

We are only able to refund the cost where goods are supplied to the customer in a faulty or damaged condition. 

These conditions do not affect your statutory rights.